The Problem with Kickstarter
Posted: December 11th, 2019, 1:36 am
If you use, or are thinking of using Kickstarter this is something to be aware of:
https://www.theverge.com/2019/12/9/2100 ... ickstarter
I pretty much got the same response verbatim from Kickstarter when a company I backed didn't deliver a watch project or respond to my communication attempts. I filed a credit card dispute for non-delivery of reward and the company stonewalled based on Kickstarter's advice and with Kickstarter actively supporting them even though the company was violating Kickstarter's published terms. Luckily it all worked out in the end, after a lengthy delay, but these projects don't always end that way.
My rule of thumb now is to not back any project on Kickstarter, especially if it's out of my home country, unless the delivery date is within Credit Card dispute limits (60 days) as that is one of the few courses of action you have for disputes on this platform. But even that is difficult as disputes go to Kickstarter not the creator, and Kickstarter will actively contest any dispute and attempt to convince your credit card company that even though they profit from projects, they are not responsible for the outcomes and you are not owed or guaranteed a nat's ass. Additionally given the frequency of project delays, that essentially means I don't back anything on Kickstarter anymore.
Once bitten twice shy, and the article above confirms the suspicions I had that Kickstarter has zero Fcks to give about backers.
https://www.theverge.com/2019/12/9/2100 ... ickstarter
I pretty much got the same response verbatim from Kickstarter when a company I backed didn't deliver a watch project or respond to my communication attempts. I filed a credit card dispute for non-delivery of reward and the company stonewalled based on Kickstarter's advice and with Kickstarter actively supporting them even though the company was violating Kickstarter's published terms. Luckily it all worked out in the end, after a lengthy delay, but these projects don't always end that way.
My rule of thumb now is to not back any project on Kickstarter, especially if it's out of my home country, unless the delivery date is within Credit Card dispute limits (60 days) as that is one of the few courses of action you have for disputes on this platform. But even that is difficult as disputes go to Kickstarter not the creator, and Kickstarter will actively contest any dispute and attempt to convince your credit card company that even though they profit from projects, they are not responsible for the outcomes and you are not owed or guaranteed a nat's ass. Additionally given the frequency of project delays, that essentially means I don't back anything on Kickstarter anymore.
Once bitten twice shy, and the article above confirms the suspicions I had that Kickstarter has zero Fcks to give about backers.